Policy and Legal Information

1. Privacy Policy

Effective Date: 12/5/24

At Golf Ball Wisdom, your privacy is a priority. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Information We Collect:

  • Personal Information: Name, email address, phone number, shipping address, billing address, payment details, and purchase history.
  • Non-Personal Information: Browser type, IP address, cookies, and usage data.

How We Use Your Information:

  • To process and fulfill orders.
  • To provide customer support.
  • To send marketing communications (with your consent).
  • To analyze website performance and improve user experience.

Legal Basis for Processing Under GDPR:

We process your data based on:

  • Your Consent: When you subscribe to our newsletter or marketing emails.
  • Contractual Necessity: To process your orders and deliver products/services.
  • Legitimate Interest: To improve our services and ensure website security.

Your Rights Under GDPR:

  • Access and Portability: Request a copy of your personal data.
  • Rectification: Correct inaccurate or incomplete information.
  • Erasure (“Right to Be Forgotten”): Request the deletion of your data.
  • Restrict Processing: Limit how your data is used.
  • Objection: Object to data processing for direct marketing.

To exercise your rights, contact us at [email protected].

Your Rights Under CCPA:

If you are a California resident, you have the following rights:

  • Access: Request the personal data we have collected about you in the last 12 months.
  • Deletion: Request that we delete your personal data.
  • Opt-Out: Decline the sale of your personal information.

To make a CCPA request, email us at [email protected] or use our Do Not Sell My Personal Information page.

How We Protect Your Information:

  • SSL encryption for secure transactions.
  • Restricted access to personal data.
  • Regular security audits and updates.

Third-Party Services:

We may share data with trusted partners to fulfill orders, process payments, or deliver emails. These partners are contractually obligated to protect your information.

2. Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device to enhance your browsing experience.

Types of Cookies We Use:

  • Essential Cookies: Required for website functionality (e.g., shopping cart).
  • Analytics Cookies: To analyze user behavior and improve the website.
  • Marketing Cookies: To deliver personalized advertisements.

Your Consent:

By using our website, you consent to the use of cookies. You can manage or disable cookies through your browser settings.

How to Manage Cookies:

Visit your browser’s help section for instructions on how to block or delete cookies:

For more details, visit our Cookie Settings page.

3. Terms of Service

Effective Date: 12/5/24

1. User Responsibilities:

  • You agree to provide accurate information during checkout.
  • You are responsible for keeping your account secure.

2. Prohibited Uses:

  • Using the website for fraudulent activities.
  • Distributing harmful or malicious content.

3. Liability Limitations:

Golf Ball Wisdom is not liable for:

  • Indirect or consequential damages from using our products or website.
  • Delays caused by third-party services (e.g., shipping providers).

4. Refund, Return, and Shipping Policies

Custom Products:

  • Due to the personalized nature of our products, returns and exchanges are not accepted unless items are defective or incorrect.

Exceptions:

  • Defective or Damaged Items: Contact us within 14 days of delivery with photos of the issue.
  • Incorrect Items: Contact us immediately to arrange for a replacement.
  • Refunds are processed within 7–10 business days after approval.

Shipping Policies:

Golf Ball Wisdom partners with NovaTomato and Apliiq for print-on-demand fulfillment. Shipping times and policies are as follows:

  1. Processing Times:
    • NovaTomato: Orders are processed within 5–7 business days.
    • Apliiq: Orders are processed within 7–10 business days.
  2. Shipping Times:
    • Standard shipping typically takes 7–14 business days, depending on the destination.
    • Expedited shipping options may be available at checkout.
  3. Shipping Costs:
    • Shipping costs vary based on product weight, dimensions, and destination. Final costs are calculated at checkout.
  4. Tracking Information:
    • Once your order is shipped, you will receive a tracking number via email.
  5. Lost or Delayed Shipments:
    • If your order has not arrived within the estimated delivery time, please contact us at [email protected] for assistance.

5. Disclaimer

Coaching Services:

Golf Ball Wisdom coaching is intended for personal growth and does not replace licensed therapy or medical advice. Individual results may vary.

Affiliate Disclosure:

Some links on this website may be affiliate links. We may earn a commission at no additional cost to you for purchases made through these links.

6. Contact Information

For questions or concerns about our policies, please contact us:

For GDPR or CCPA-related inquiries, use the subject line “Privacy Request.”

Compliance Checklist

  • GDPR: Rights to access, rectify, erase, or restrict data.
  • CCPA: Rights for California residents to access, delete, or opt out of data sales.
  • Cookie Policy: Clear explanation and management tools provided.