Policy and Legal Information

Policy and Legal Information

Policy and legal information is important for golf ball wisdom

Privacy Policy

Effective date: December 5, 2024

Golf Ball Wisdom respects your privacy. This policy explains what information we collect, why we collect it, and how we protect it. We follow applicable privacy laws, including GDPR and CCPA.

Information We Collect

Information you choose to share

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information
  • Purchase history

Information collected automatically

  • Browser type
  • IP address
  • Cookies
  • General site usage data

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Respond to support requests
  • Send emails you have opted into
  • Improve website performance and reliability

We do not use your information for purposes unrelated to how you engage with this site.

Legal Basis for Processing (GDPR)

We process personal data under the following grounds:

  • Consent: When you choose to receive emails or updates
  • Contract: When information is required to complete a purchase or deliver a service
  • Legitimate interest: To maintain site security and improve how the site functions

Your Rights (GDPR)

You may:

  • Request access to your personal data
  • Ask for corrections to inaccurate information
  • Request deletion of your data
  • Limit how your data is used
  • Opt out of marketing communications

To make a request, email keith@golfballwisdom.com.

Your Rights (CCPA – California Residents)

If you live in California, you may:

  • Request the personal information collected about you in the past 12 months
  • Request deletion of your personal information
  • Opt out of the sale of personal information

Golf Ball Wisdom does not sell personal data.

Requests can be made by emailing keith@golfballwisdom.com.

How We Protect Your Information

We take reasonable steps to protect your data, including:

  • Secure (SSL) encryption
  • Limited access to personal information
  • Ongoing security monitoring and updates

No system is perfect, but we aim to protect your information responsibly.

Third-Party Services

Some services (payments, email delivery, order fulfillment) require trusted third-party providers.
These providers only receive what is necessary to perform their function and are required to protect your data.

Contact

For privacy questions or requests, contact:
keith@golfballwisdom.com

Cookie Policy

What Cookies Are

Cookies are small text files stored on your device. They help the website function properly and allow us to understand how the site is used.

Cookies We Use

Essential cookies
Required for basic site functionality, including shopping cart and checkout.

Analytics cookies
Used to understand general site usage so we can improve performance and reliability.

Marketing cookies
Used to measure and improve marketing efforts. These are only active where consent is required and provided.

Your Choice

By using this site, you agree to the use of cookies.
You can manage or disable cookies at any time through your browser settings.

Managing Cookies

Instructions for managing cookies can be found in your browser’s help section:

  • Chrome: Chrome Help
  • Firefox: Firefox Help

Additional options may be available on our Cookie Settings page.

Terms of Service

Effective date: December 5, 2024

These terms govern your use of Golf Ball Wisdom and its related services.

User Responsibilities

You agree to:

  • Provide accurate information when making a purchase
  • Keep your account and login information secure

Prohibited Use

You may not:

  • Use the site for fraudulent or unlawful activity
  • Upload or distribute harmful or malicious content

Limitation of Liability

Golf Ball Wisdom is not responsible for:

  • Indirect or consequential damages
  • Delays or issues caused by third-party providers, including shipping partners

Use of this site and its products is at your own discretion.

Refund, Return, and Shipping Policies

Custom Products

Most products are made to order. Because of this:

  • Returns and exchanges are not accepted unless an item is defective or incorrect

Exceptions

Defective or damaged items
Contact us within 14 days of delivery and include photos of the issue.

Incorrect items
Contact us as soon as possible so we can arrange a replacement.

Approved refunds are processed within 7–10 business days.

Shipping

Golf Ball Wisdom uses third-party print-on-demand partners, including NovaTomato and Apliiq.

Processing times

  • NovaTomato: 5–7 business days
  • Apliiq: 7–10 business days

Shipping times

  • Standard shipping: typically 7–14 business days, depending on location
  • Expedited shipping may be available at checkout

Shipping costs

  • Calculated at checkout based on product and destination

Tracking

  • Tracking information is sent by email once an order ships

Lost or delayed shipments

Disclaimer

Personal Development Disclaimer

Any guidance or coaching offered through Golf Ball Wisdom is intended for personal growth only.
It does not replace licensed therapy, medical advice, or mental health treatment.

Results vary and depend on individual participation and circumstances.

Affiliate Disclosure

Some links on this site may be affiliate links.
If you make a purchase through these links, Golf Ball Wisdom may earn a commission at no additional cost to you.

Contact Information

For questions about these policies, contact:

Email: keith@golfballwisdom.com

For GDPR or CCPA requests, use the subject line: Privacy Request

Compliance Summary

Cookie use: Explained clearly, with user control available

GDPR: Right to access, correct, delete, or restrict personal data

CCPA: Rights for California residents to access or delete personal data and opt out of data sales